Удалить аккаунт
You can delete your AlphaOnChart account at any time. Deletion cannot be undone.
Delete in the app
- Open the AlphaOnChart: Trade Plan app.
- Go to Settings and choose Delete account.
- Confirm with the code sent to your email, or log in again with Google.
- If you have an auto-renewing Premium plan, the app turns off auto-renewal before deleting so that Google does not charge you for the next period.
Delete on the website
Log in with the email used for the account, then use the form below to receive a confirmation code and delete the account.
If you cannot use the app or the website
Message our support team on Telegram and mention the registered email to request deletion. We will verify your identity before deleting.
Data that is deleted
- Your email, name and other contact details.
- Login sessions and the device tokens that receive alerts.
- Notifications, support messages, notes and alert preferences.
- Messages and images in the community group.
- Active keys are revoked and the MT5 accounts you declared are unlinked.
Data that is kept
- Financial records (orders, commissions, withdrawals) in anonymised form, because of accounting obligations.
- Audit logs, which are no longer linked to your email or name.
Before you delete
Withdraw any remaining wallet balance before deleting. After deletion we cannot pay out unpaid commissions or wallet balance to an anonymised account.